Community Association Manager III

About the role

Associa is a leading provider of community management services, serving nearly five million residents across North America. With over 11,000 team members, we bring positive impact and meaningful value to communities through our unrivaled education, expertise, and innovative approaches.

Responsibilities

• Manage, direct, and provide leadership to an assigned region and book of business.
• Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
• Provide management and leadership to properties within assigned region and book of business.
• Collaborate with Executive Management to develop goals and communicate established goals.
• Manage the functions of a team in different properties within a region while maintaining standards of excellence for processes, methods, and personnel.
• Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
• Partner with Community Association Managers, Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
• Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
• Establish and maintain a positive relationship with Board of Directors and internal departments.
• Mentor and support Community Association Managers to meet the needs of the Association efficiently and motivate associates for maximum individual potential.
• Provide support with obtaining all service, maintenance, and security contracts and in financial management, administration, corporate policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property.
• Ensure that maintenance manuals, equipment checklists, and books are in place and are current as well as all Associa Chicagoland approved binders.
• Participate in sales building activities and manage the contract renewal discussion and process.
• Provide support throughout all phases of the start-up process.
• Manage the Performance Evaluation process of assigned unit and provide leadership, counseling, and coaching to associates.
• Maintain harmonious associate/employer relations.
• Oversee training and cross-training programs and ensure all direct and indirect associates are aware of and comply with company, government, and customer regulations, policies, work procedures, instructions, and deadlines.
• Develop contracts for all Ancillary Services as needed and provide Associa Chicagoland with the opportunity to bid on Ancillary Services.
• Provide financial support with a wide range of functions. Monitor reserve funds to insure they are being used in accordance with BOD and regulatory requirements; review and assist in obtaining and financing required insurance coverage and collect outstanding corporate accounts receivable.
• Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs, and negotiate prices with vendors. Ensure regional expenses are maintained within budget.
• Maintain awareness of changes in rules, statutes, or regulations and communicate changes to staff.
• Direct training of staff when new procedures are required to comply with changes.
• Ensure that Association records are practiced and adhered to Associa Global Service Standards.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Requirements

• Knowledge and ability to apply Illinois Statutes and Community's documents.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Critical thinking, complex problem-solving, judgment, and decision-making ability.
• Comprehensive knowledge of particular field of specialization to complete difficult assignments.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to communicate and provide guidance to all associate levels.
• Strong presentation skills.
• Ability to read, analyze, and interpret technical procedures, leases, and/or regulations.
• Strong work ethic and excellent organizational and multitasking skills.
• Strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, PowerPoint, and Outlook.
• Proficiency researching the Internet.
• Previous experience with financial and accounting programs.
• Ability to work with sensitive or confidential information.
• Experience managing large, complex accounts or projects.
• Ability to meet deadlines and work well under pressure.
• Ability to work well in a team environment as well as independently.
• Self-driven with the ability to identify, plan, and prioritize business opportunities.
• Knowledge of mechanical operations of a building.
• Ability to respond to emergency situations promptly.
• Bachelor’s Degree Required.
• Master of Business Administration Degree Preferred.
• 7 - 10 years of directly related or closely related experience.
• 5 – 7 years of Management and/or Supervisory experience.
• 5 – 7 years of Community Association experience.
• IL CAM license required.
• Typical office environment.
• Frequent social interaction.
• Evening Board Meetings.