Community Association Management Training Manager

Key Responsibilities

• Lead comprehensive onboarding programs for new CAMs and Assistant Managers to ensure a smooth transition into their roles.
• Develop and deliver training sessions that cover all aspects of community association management, company policies, and relevant software platforms.
• Provide ongoing coaching and professional support to CAMs and Assistant Managers, tailoring guidance to individual needs.
• Act as a resource for resolving challenges related to community association management.
• Conduct regular check-ins to monitor progress and identify professional development opportunities.
• Occasionally conduct community inspections, property visits, and operational reviews alongside Community Association Managers.
• Attend Association meetings as needed to provide support, training, or operational guidance.
• Collaborate with the Coaching Department to design, implement, and refine training programs and events for various roles across the organization.
• Contribute to the creation of educational materials, workshops, and professional development initiatives.
• Stay updated on industry best practices to ensure training content remains relevant and impactful.
• Conduct audits and reviews to ensure compliance with company policies, procedures, standards, and state laws, and operational expectations.
• Review association budgets and related documentation for accuracy, completeness, and compliance with company standards and best practices.
• Aid in the development and maintenance of standard operating procedures (SOPs), workflows, and process documentation.
• Monitor compliance-related initiatives and provide reporting, recommendations, and follow-up as needed.
• Assist with technology implementations, workflow development, system enhancements, and process automation initiatives.
• Assist CAMs and Assistant Managers in mastering essential software platforms.
• Ensure team members are proficient in Microsoft Office applications.
• Maintain accurate records of training activities, coaching sessions, and individual progress.

Required Qualifications

• Active Florida Community Association Manager (CAM) license.
• Minimum 5-7 years of experience in the community association management industry; additional experience is strongly preferred.
• Demonstrated knowledge of association operations, budgeting, financial management, governance, vendor management, and industry best practices.
• Strong coaching, mentoring, and interpersonal communication skills.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Teams, and OneDrive.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to travel regularly throughout Florida, including Naples, Tampa, and Orlando.

Preferred Qualifications

• Experience with Vantaca property management software.
• Experience developing and delivering training programs.
• Experience in creating policies, procedures, workflows, and process documentation.
• Experience conducting audits, quality assurance reviews, or compliance-related activities.
• Experience with Canva or similar content creation tools.
• Familiarity with artificial intelligence (AI) tools and emerging workplace technologies.
• Certified Manager of Community Associations (CMCA®) designation.