Training Manager

About the role

The Training Manager will lead the learning and development division of the National Coordination Center (NCC) for U.S. Immigration and Customs Enforcement (ICE).

Responsibilities

• Build Mission-Ready Analysts: Design and deliver a comprehensive training curriculum that goes beyond system navigation. Train staff to "elicit necessary information" and provide "autonomous analysis" that supports time-sensitive arrest and enforcement decisions by ICE Officers.
• Manage Federal Compliance: Oversee strict adherence to DHS mandatory training standards. Track and certify 100% completion of Information Assurance (IAAT), Privacy, and Records Management training for all personnel prior to system access.
• System & Automation Training: Develop technical training modules for mission-critical law enforcement systems (e.g., EARM, ACRIMe) and new automation tools, ensuring staff can effectively utilize data to support public safety investigations.
• Rapid Response Curriculum: Maintain operational agility by deploying "refresher or re-training" sessions within 45 days of any changes to federal regulations, Agency policies, or the Immigration and Nationality Act (INA).
• Partner Support: Assist the 287(g) Division by tracking and monitoring the training and credentialing status of Designated Immigration Officers (DIOs) nationwide.

Requirements

• Citizenship: Must be a United States Citizen.
• Experience: 5+ years of experience managing training programs, preferably in a government, law enforcement, or high-volume contact center environment.
• Communication: Mastery-level English proficiency with the ability to express complex information "spontaneously, very fluently, and precisely."
• Compliance Expertise: Experience creating and maintaining audit-ready training records (dates, locations, certifications) for government submission.
• Security: Ability to pass a rigorous Background Investigation conducted by the Office of Professional Responsibility (OPR-PSU).

Qualifications

• Experience with DHS/ICE systems such as EARM, ACRIMe, or similar federal case management platforms.
• Background in instructional design for call center or law enforcement operations.