Training Manager

Key Responsibilities

• Communicate with associates and leadership to reinforce, evaluate, and continuously improve training programs and processes.
• Aid in the planning, coordination, and execution of training initiatives, employee events, and HR-related activities.
• Track training progress and maintain accurate records to support associate development and compliance needs.
• Support onboarding efforts to ensure new hires are effectively integrated into resort standards and culture.
• Facilitate and assist with training sessions and workshops to enhance associate knowledge and performance.
• Promote and model Kalahari’s promise to Lead with Love in all interactions with associates and leadership.
• Identify opportunities for improvement in training and engagement processes and provide recommendations.
• Collaborate with departmental leaders to align training efforts with operational needs and service standards.

Requirements

• At least 2-3 years of experience in the hospitality industry.
• At least 1-2 years of experience in learning and development and/or retention.
• Broad understanding of the day-to-day operations of a hotel/resort.
• Ability to establish rapport with associates and leaders.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Positive, enthusiastic attitude with initiative to step up and help others.
• Ability to write, read, and speak English fluently. Bilingual in Spanish preferred.
• Experience in public speaking preferred.

Qualifications

Must be able to work flexible hours, including weekends and holidays, as needed.

Benefits

Career growth with promotion from within
Comprehensive benefits (401k, health, vision, dental)
Discounts, perks, and education assistance

Pay

$22/hr

Schedule

On-site hourly role

About the Role

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll directly contribute to a more positive workplace culture and guest experience by strengthening communication, development, and engagement across the resort, ensuring team members are trained and equipped to deliver consistent, high-quality service.

Skills

Strong communication skills
Leadership abilities
Project management skills
Event coordination skills

Benefits

Be part of something extraordinary. Apply today and help us Lead with Love.

Company Information

Kalahari Resorts & Conventions is an Equal Opportunity Employer.