Manager of Training

About the role

The Manager of Training is responsible for a variety of duties and responsibilities including overseeing the successful launch of new restaurants by leading comprehensive training programs that establish operational excellence. This field-based position requires extensive travel to new and existing restaurant locations, where the Training Manager oversees the complete training process, develops trainer capabilities, and supports restaurant operations. The role demands exceptional flexibility, strong coaching abilities, and the capacity to thrive in high-pressure, fast-paced environments while maintaining the company's commitment to quality and consistency.

Responsibilities

• New Restaurant Opening Planning & Execution: Select, develop, and prepare New Restaurant Opening Trainers to support successful openings and consistent training standards. Coordinate key pre-opening activities, including Pre-opening Checklists, Travel Arrangements, Hiring Site Set Up, Training Materials, and On-site Training.
• Service & Training Visits: Extensive travel to locations for Service and Training visits. Support service & training operations for all brands: J. Alexander’s, Stoney River, Amada, and Village Whiskey. Maintain a strong working knowledge of front-of-house operational systems and processes, including Closing Procedures, Bar Inventory Controls, Online Ordering Platforms, and Private Dining Platforms. Communicate with Executive Vice President and Regional Directors with operational notes during restaurant visit.
• Team Leadership & Development: Build strong relationships with the Service Managers in each restaurant. Develop training tools to help hire, retain and develop all front-of-house hourly positions. Educate and coach service teams on attire, service standards, liquor beer & wine knowledge, and positive line ups.
• Training Content Development & Design: Maintain accurate, relevant, and up-to-date training materials and resources utilizing platforms and tools including Canva, RISE, TalentLink, Word, Teams, Excel. Work with Support Center Teams on all Operational agendas and assist with Training Rollouts.

Qualifications

• Demonstrated experience leading teams and managing training programs
• Strong background in restaurant operations
• Experience operating effectively in high volume, fast-paced environments
• Ability to travel up to 75% of the time, including extended periods away from home base
• Exceptional written and verbal communication skills, with the ability to build strong, collaborative relationships across restaurant operations and Support Center teams
• Ability to adapt priorities and schedules in response to evolving operational and business needs
• Strong problem-solving, decision-making, and strategic thinking skills
• Experience in content development and instructional design
• Flexibility to work a variable schedule, including evenings and weekends, based on new restaurant openings, training initiatives, and business needs

Leadership qualities

• Leads with honesty & integrity
• Is culture driven
• Takes initiative
• Has strong attention to detail
• Is passionate about developing others

Location

The SPB Hospitality Support Center is located in Nashville, Tennessee. Location of the job is flexible.