Community Assistant - University Station (Student Living)

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Founded in 1993, Greystar is committed to providing world-class service in the rental residential real estate business.

About the Role

This role supports the property management team in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

Responsibilities

• Performs administrative tasks for the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Assists with sales and leasing activities to achieve revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move-in and move-out processes for residents; mandatory attendance for move-ins, move-outs, and unit "turns" is required. Time off during these events must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and schedules appointments for property tours.
• Performs on-campus marketing outreach to generate community awareness and qualified traffic.
• Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required timeframe. At least one on-call shift per week is expected.
• Responds quickly and courteously to resident concerns and questions, taking prompt action to solve problems or document and convey requests to the appropriate individual(s).

Physical Demands

• Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Rare or regular travel may be required to assist other properties, attend training, or for business meetings.
• Must be able to work a flexible schedule, including evenings, weekends, holidays, and on-call shifts.

Pay

The hourly rate for this position is $13.00 - $15.00 per hour.

Benefits

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time

For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements or local governing authority.