Community Assistant - University Pointe at College Station

Assists property management in selling and leasing the property to prospective residents and parents, and helps offer current residents a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor, which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays at any point during the day, evening, and/or overnight.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Leasing and Marketing:
  • Give leasing tours, answer leasing phone calls, and process online inquiries.
  • Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
  • Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
  • Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
  • Assist with the implementation of renewal marketing campaign elements, including renewal events.
  • Enthusiastically assist with off-site marketing efforts on campus, in the community, and at special events.
  • Plan and execute social media strategies, creating and publishing content to a variety of platforms, and interacting with resident communities and/or identified target audiences.
  • Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
• Basic Operating Standards and Systems (Clean):
  • Come to work in appropriate attire as outlined by ACC standards.
  • Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
  • Immediately report any life safety hazard or maintenance concern encountered on the property.
• Basic Operating Standards and Systems (Community):
  • Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
  • Enthusiastically participate in and promote ACC programming and initiatives.
  • Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
  • Encourage the respect and appreciation of individual differences.
  • Mediate conflict and help residents create a respectful living community.
• Basic Operating Standards and Systems (Customer Service):
  • Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
  • Appropriately act as a resource for all customers when confronted with a customer service concern.
  • Be familiar with general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.
• Be A Team Player:
  • Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
  • Attend and constructively contribute to all weekly staff meetings and any special/emergency meetings.
  • Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends.
  • Participate in recruitment, selection, and training of all new staff members as requested by the Manager, which may include evenings, weekdays, and/or weekends.
  • Maintain a professional attitude and manner in your work relationships.
  • Model and encourage a positive attitude among staff.
• Perform Administrative Tasks:
  • Complete room/apartment inventories, key checks, and common area inventories as assigned.
  • Complete and submit required reports.
  • Distribute materials and messages from or approved by the Manager in a timely manner and/or by the assigned completion date.
  • Facilitate the administration of the Community Service Survey.
  • Accurately conduct student census as needed.
• Turn:
  • Available to work as scheduled/needed during Turn, Move-In, and Move-Out, which may consist of multiple days in a row and/or extended hours.
  • Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
  • Participate in the make-ready of units, including but not limited to removing trash, assisting in identifying/documenting damages, cleaning, painting, assembling/moving furniture, and small repairs such as lightbulb replacement, caulking, etc.
  • Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc., which may include picking up trash, cleaning, painting, basic landscaping, etc.
  • As directed/assigned, escort vendors throughout the community to the necessary location and stay with them until the project is finished or otherwise directed.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes.

Requirements

• A degree or certificate program must be in progress from an accredited college or university while in this position.
• Available to work regularly assigned office and on-call shifts, including weekdays, weekends, and holidays based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.