Community Assistant - The Station State College

Reports to: Community Manager

Responsibilities

• Resident Experience
  • Understand the Housing Contract and all related addendums and be able to assist residents and guarantors with issues related to their tenancy.
  • Assist in promoting the community resident events via social media platforms.
  • Assist with email and text communications to current residents.
  • Maintain a positive community environment and encourage participation in Residence Life activities.
  • Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.
• Property Operations
  • Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
  • Attend and contribute to Landmark Lineup and required staff meetings.
  • Respond to internet and telephone inquiries in a timely and professional manner.
  • Enter Maintenance Requests, as needed.
  • Keep detailed activity logs in prospect and resident accounts.
  • Log resident packages and send notifications as needed.
  • Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
  • Adhere and comply with corporate procedures and government laws on Fair Housing.
  • Participate in all Turn-related activities including:
    • Move-in & Move-out days
    • Unit inspections & Trash-outs
    • Unit make-readies including but not limited to cleaning, painting, & furniture placement
  • Additional tasks as assigned by Community Manager.

Requirements

• High school diploma or equivalent required.
• Pursuing a bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.
• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.
• Must be available to work an average of 15-20 hours per week including:
  • Morning, evening, & weekend hours (possibly outside of normal operating hours)
  • University closings (Spring/Fall/Winter Breaks, Summer months)
  • Turn period (Extended hours will be required as necessary)
• Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.

Schedule

• 15-20 hours per week
• Morning, evening, and weekend hours (possibly outside of normal operating hours)
• University closings (Spring/Fall/Winter Breaks, Summer months)
• Extended hours during Turn period as necessary
• On-call rotation for after-hours lockouts

Work Environment

The noise level in the work environment is usually moderate. No travel required.

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• May infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.