Community Assistant - Aggie Station

About the role

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS).

Responsibilities

Critical duties include conducting all functions necessary to close the sale, understanding and supporting American Campus Communities policies and procedures, working a structured administrative shift, and participating fully in the Turn, Move-In, and Move-Out processes.

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Work a structured administrative shift in the office each week as determined by your supervisor, which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays.

Leasing And Marketing

• Give leasing tours, answer leasing phone calls, and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.

Basic Operating Standards And Systems

The Community Assistant is expected to come to work in appropriate attire, keep the community clean, and report any life safety hazards or maintenance concerns.

• Comes to work in appropriate attire as outlined by ACC standards.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.

Customer Service

The Community Assistant is expected to exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.

• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Act as a resource for all customers when confronted with a customer service concern.
• Be familiar with the general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.

Qualifications

A degree or certificate program must be in progress from an accredited college or university while in this position.

• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.

Schedule

The Community Assistant is expected to be available to work regularly assigned office and on-call shifts, including weekdays and weekends, based on academic schedule availability.

• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.