Communications Specialist, Trust and Reputation, Selling Partner Services

About the role

Amazon is looking for a Communications Specialist to join our Selling Partner Services (SPS) Communications team, focused on trust and reputation management. This individual must excel in a fast-paced, deadline-oriented environment, have strong judgement and media relations instincts, and hold prior experience managing complex narratives and issues with press and other external audiences.

This position will be responsible for managing reactive media relations across the SPS business, which includes customer partner trust, seller experience, and small business empowerment topics. The candidate will support day-to-day reactive inbound press inquiries and strategically respond to media, while looking around corners to anticipate and prepare for emerging issues or news cycles.

The right candidate works effectively in a matrixed global organization, quickly builds effective working relationships, and maintains high standards under tight deadlines.

Responsibilities

• Monitor, assess, escalate, and resolve a variety of situations occurring simultaneously with excellent judgement
• Dive deeply with internal teams to understand how their businesses work
• Formulate a clear point of view on complicated issues and create concise, well-written statements
• Build and maintain relationships with key media outlets/reporters
• Manage incoming media inquiries, correct inaccuracies, and lay groundwork for future story development
• Pick up the phone to speak with reporters to get more information, educate them on key topics and push back on inaccurate information
• Effectively represent Amazon as a spokesperson
• Help manage external PR firms as necessary

Qualifications

The basic qualifications for this role include 5+ years of recent professional communications or public relations experience and a Bachelor's degree in communications, public relations, or a related field.

• Experience working independently with minimal supervision
• Experience working in a fast-paced and ambiguous environment, or experience communicating results to senior leadership
• Experience with fast moving or negative media cycles
• Strong attention to detail, bias for action, and the ability to understand the nuance of complex business topics
• Strong judgment and ability to make decisions in real-time

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $84,200.00 - $147,400.00 USD annually in New York, $76,600.00 - $134,000.00 USD annually in Arlington, and $82,700.00 - $134,000.00 USD annually in Seattle. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.