Communications Specialist, Trust and Reputation, Selling Partner Services

About the role

Amazon is looking for a Communications Specialist to join our Selling Partner Services (SPS) Communications team, focused on trust and reputation management. This individual must excel in a fast-paced, deadline-oriented environment, have strong judgement and media relations instincts, and hold prior experience managing complex narratives and issues with press and other external audiences.

This position will be responsible for managing reactive media relations across the SPS business, which includes customer partner trust, seller experience, and small business empowerment topics. The candidate will support day-to-day reactive inbound press inquiries and strategically respond to media, while anticipating and preparing for emerging issues or news cycles.

This person must be able to dive deeply into complex business topics and communicate clearly with internal and external audiences, including senior executives. They will develop statements for press and other external audiences, requiring strong writing skills and the ability to manage feedback from multiple stakeholders quickly and concisely. The right candidate works effectively in a matrixed global organization, builds effective working relationships, and maintains high standards under tight deadlines.

Responsibilities

• Monitor, assess, escalate, and resolve a variety of situations occurring simultaneously with excellent judgement
• Dive deeply with internal teams to understand how their businesses work
• Formulate a clear point of view on complicated issues and create concise, well-written statements
• Build and maintain relationships with key media outlets/reporters
• Manage incoming media inquiries, correct inaccuracies, and lay groundwork for future story development
• Speak with reporters to gather more information, educate them on key topics, and push back on inaccurate information
• Effectively represent Amazon as a spokesperson
• Help manage external PR firms as necessary

Requirements

• 5+ years of recent professional communications or public relations experience
• Bachelor's degree in communications, public relations, or a related field

Preferred Qualifications

• Experience working independently with minimal supervision
• Experience working in a fast-paced and ambiguous environment, or communicating results to senior leadership
• Experience with fast-moving or negative media cycles
• Strong attention to detail, bias for action, and the ability to understand the nuance of complex business topics
• Strong judgement and ability to make decisions in real-time

Pay

USA, NY, New York - $84,200.00 - $147,400.00 USD annually

USA, VA, Arlington - $76,600.00 - $134,000.00 USD annually

USA, WA, Seattle - $82,700.00 - $134,000.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.