Communications Services Operator -PRN - Shifts Vary

About the role

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Responsibilities

• Answer all incoming calls
• Connect all incoming and outgoing calls
• Page physicians
• Obtain long distance information and place calls for physicians, personnel and families
• Provide patient information
• Receive class registration and physician referral calls
• Serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations

Schedule

PRN Shifts Vary: Days, nights. Weekends and holidays.

Qualifications

• Education: High school diploma or equivalent
• Licensure: None required
• Experience: Telephone or customer service experience beneficial
• Certifications: None required
• Basic computer and keyboarding skills
• Ability to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.