Communications Rep, PRN, Shift Varies

About the role

Communications representatives operate the main DGH phone system console, answer and direct all internal and external phone requests, and assist in monitoring fire and code alarms. This role demonstrates Decatur Morgan Hospital’s mission, vision, and values.

Responsibilities

• Operate the telephone system console according to procedures.
• Receive calls, answer caller questions, relay calls, and use paging systems effectively.
• Operate TDDY according to policy.
• Follow procedures to complete the switchboard paging log for each paging request.
• Document unusual events in the log book and report to appropriate hospital staff as required.
• Utilize interpretation services and/or consult with Alabama Relay Service to aid communication for the hearing impaired.
• Use computerized programs to expedite call relay.
• Monitor and respond to alarms and codes according to policy.
• Respond to “on-call personnel” requests.
• Review and understand emergency plans, responding accordingly.
• Maintain confidentiality, follow HIPAA regulations, and dispose of confidential forms per policy.

Requirements

• Working knowledge of PBX telephone system operations.
• Keyboarding skills.
• Quality voice tone.

Qualifications

• High school diploma.
• Previous healthcare and/or PBX experience highly desirable.