Patient Access Rep, PRN, Shift Varies

Job Summary

Responsibilities

• Accurately identifies patient records using 2 patient identifiers
• Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information
• Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data
• Verifies insurance benefits, precertification status, and medical necessity information
• Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances
• Assists patients in making payment arrangements when appropriate
• Completes all registrations and preregistrations in a timely manner
• Affords assistance with completing all necessary admission forms
• Escorts patients to treatment locations
• Performs registration duties with minimal supervision or guidance
• Provides coverage in other Patient Access areas as needed
• Provides excellent customer service and service recovery when needed

Qualifications

• Minimum Knowledge, Skills, Experience Required: High School / GED Required. Post-secondary Education Preferred.
• Experience: Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.
• Additional Skills / Abilities: Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.