Communications Initiative Consultant - Reliability Initiatives

About the role

Puget Sound Energy is seeking a Communications Initiative Consultant - Reliability Initiatives to support the development, implementation, and management of strategic communications for electric and natural gas reliability initiatives. This role connects Operations, customer-facing teams, and cross-functional communications groups to inform customers and strengthen trust through clear, data-driven storytelling.

Responsibilities

• Create regional or county-level communication plans, messaging, and materials as needed.
• Partner with Operations and customer-facing teams to communicate initiatives demonstrating system reliability for customers.
• Develop and lead a process connecting Operations and Communications to share information, identify storytelling opportunities, and capture field visuals, maintaining a centralized story library.
• Support companywide corporate Communications.
• Build and maintain reliability-focused, website content.
• Coordinate with the Wildfire Communications team to align storytelling for wildfire-related reliability efforts.
• Partner with Operations to communicate reliability improvements from completed projects and define, track, and report success metrics for reliability communications in collaboration with external-facing teams.
• Lead proactive or reactive communications or community engagement efforts around outage history and planned projects, coordinating with System Planning, Operations, Community Engagement teams, etc.
• Respond to customer inquiries, UTC complaints, or community requests related to outage/reliability-related questions/comments post-storm.
• Act as a customer advocate, raising issues on the customers' behalf and addressing concerns with Program Managers.
• Identify and prioritize communications, outreach, and reputation risks, developing a risk management and mitigation plan.
• Perform emergency and storm duties.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 7 years relevant work experience; or an equivalent combination of education and experience.
• Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
• Professional level competencies necessary to comprehend, analyze, and influence a wide range of complex business units, initiatives and issues.
• Able to contribute effectively in peer management teams.
• Excellent verbal and written communication skills.
• Skills and experience in collaboration and team building.
• Demonstrated ability to lead and manage multiple priorities and irregular schedule commitments.
• Proficiency in MS Office tools.

Desired Qualifications

• Previous experience working in infrastructure project communications or community engagement.
• Demonstrated strong written communication skills, with the ability to craft clear, concise, and compelling content tailored to diverse audiences and platforms.
• Practical and successful application of community and/or customer engagement strategies and tactics including the use of new media applications.
• Previous experience engaging with the public to communicate complex and technical projects.
• Familiarity with International Association of Public Participation practices.
• Advanced degree in strategic leadership, business, communications or management.
• Broad knowledge of gas and electric utility rates, business objectives, to include operations, customer service, finance, and corporate relations.

Pay

The pay range for this position is $94,300.00 - $156,900.00, and this position is eligible for annual goals based incentive bonuses.

Benefits

Puget Sound Energy offers a competitive and comprehensive total rewards package, including medical, dental, vision, life insurance, short- and long-term disability insurance, flexible spending accounts, an Employee Assistance Program (EAP), a 401(k) investment option, a cash balance retirement plan, and paid time off and holidays. For more information, visit our Career page - Why Work For Us (pse.com).