Communication Operator

About the role

The Tennessee State University Police Department seeks a dedicated Communication Operator to join our team.

Responsibilities

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
• Translate information to the appropriate codes.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• Perform emergency medical dispatch and crisis intervention services.
• Ask vital questions and provide pre-arrival instructions for emergency medical calls.
• Monitor and operate a digital radio console and computer equipment.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Dispatch and coordinate the responses of public safety agencies.
• Monitor and retrieve video feed coming into the dispatch area, comprised of multiple screens and three (3) surveillance systems (Pelco, MoBotix, & Avigilon).
• Testify in criminal or civil court as to the authenticity of archived data and recordings concerning actions taken during the call-taking/dispatching evolution.
• Work rotating shifts (evenings, nights, weekends, and holidays), be available to work extended shifts, and be subject to emergency callout(s).
• Must have a telephone line for contact and availability.
• Must reach with hands and arms and talk and hear, with approximately 90% of duties performed in a seated position observing several computer display screens for long, uninterrupted periods of time.
• Be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies, regardless of personal agreement.
• Continually demonstrate a high level of mental stability and professionalism.
• Maintain a positive customer service attitude at all times with the public, user agency members, university staff, co-workers, and supervisors.
• Absorb and apply new information and concepts quickly.
• Assist other dispatchers as necessary and when not occupied with primary duties or if occupied with duties of lower priority.
• Be dependable and report for work on a consistent and predictable basis.
• Follow the chain of command per agency policy.
• Perform additional duties as directed.

Requirements

• At least 18 years of age.
• No conviction of or plea to any felony charge or violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances, and no release or discharge under any other than honorable discharge from any of the armed forces of the United States.
• Good moral character as determined by a thorough background investigation conducted by the employing agency.
• High school diploma or equivalent.
• Valid Tennessee operator’s license as issued by the Department of Safety.

Skills

• Knowledge of department policies and procedures related to emergency communications and disaster and special response plans.
• Knowledge of providing excellent customer service.
• Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype, fax, and scanning operations and procedures.
• Understanding of basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by law enforcement agencies.
• Understanding of jurisdictional boundaries, as well as thoroughfares, landmarks, and buildings within the jurisdiction.
• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors.
• The ability to use logic and reasoning to reach conclusions and approaches to problems.
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
• The ability to think quickly.
• The ability to work under stressful situations.
• The ability to actively listen and communicate effectively through clear speech and hearing.
• The ability to follow instructions.
• The ability to write clearly and spell correctly.
• The ability to type and make data entries.
• The ability to establish priorities and pass on information as needed.
• Able to accept criticism objectively and constructively.
• Remains open to different ideas and new things; adapts to changes in the work environment.

Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

Pay

$38,480 - $42,640 Pay Basis Semi-Monthly

Schedule

Rotating shifts (evenings, nights, weekends, and holidays), be available to work extended shifts, and be subject to emergency callout(s).