Communication Operator

Job Summary

Under direct supervision, receives incoming calls, initials emergency call notifications, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities

• Follows established policies and procedures to establish and maintain courteous, cooperative relations with the public, patients, and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills consistent with the organization’s philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers' inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages.
• Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue).
• Documents events in logs or in on-line database.
• Performs various clerical duties such as listing on-call personnel, listing beeper personnel, distributing brochures and mailings, recording and processing requests for telephone equipment repair, and reporting equipment malfunctions to appropriate personnel.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Grade 125 Experience

• Minimum one (1) year of multi-line telephone experience.
• High School Diploma/GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Must pass typing test of 25WPM.

Education

• High School Diploma/GED.

License, Certification, Registration

N/A

Additional Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Must pass typing test of 25WPM.
• Passes the typing test of 25WPM.

Preferred Qualifications

N/A

Primary Location

California, Redwood City, Redwood City Hospital

Scheduled Weekly Hours

1

Shift

Night

Workdays

• Mon
• Tue
• Wed
• Thu
• Fri
• Sat
• Sun

Working Hours Start

12:01 AM

Working Hours End

11:59 PM

Job Schedule

Call-in/On-Call

Worker Location

Onsite

Employee Status

Regular Employee

Department

Redwood City Hospital - MedFac-Communications - 0201

Pay Range

$35.17 - $37.62 / hour

Kaiser Permanente

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

No

Work Setting

Onsite