Communications Operator

Job Description

Communications operator – is responsible for incoming, outgoing, and inter-office calls. They operate paging system and monitors various alarms for facilities. Operators transfer calls in an accurate and timely manner to ensure quality customer service.

Shifts

• Sunday through Saturday
• Varying shifts
• Typical shift hours may range from 6:00 AM to 11:00 PM
• Occasional overnight shifts as needed

Location

Singing River Pascagoula Hospital

Education

• High School graduate or equivalent required

Experience

• A minimum of two (2) years’ experience utilizing multi-line phone system is preferred
• Customer service experience required

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area
• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision
• Must be able to be active for extended periods of time without experiencing undue fatigue
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends

Mental Demands

• Must demonstrate keen mental faculties/assessment and decision making abilities
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone
• Must demonstrate strong written and verbal communication skills
• Must possess emotional stability conducive to dealing with high stress levels
• Must demonstrate ability to work under pressure and meet deadlines
• Attention to detail and the ability to multi-task in complex situations is required

Special Demands

• Must possess superior customer service skills and professional etiquette
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages