Communication Dispatcher

Requirements

MOS CODE: None

Education and Experience: High School Diploma, GED, or higher, and one (1) year of experience involving public contact.

Licenses and Certificates: Positions assigned to Sun Metro's Streetcar or Fixed Route Divisions will require obtaining a Texas Class "B" Commercial Driver's License with a passenger endorsement or an equivalent from another state within sixty (60) days of appointment. Additionally, positions assigned to the Sun Metro Streetcar Division will require obtaining a rail certification within sixty (60) days of appointment.

Special Requirements: Positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.

Responsibilities

• Provide customer service, answer telephones, respond to inquiries, and take messages.
• Explain rules, regulations, policies, and procedures to the public.
• Schedule transportation and personnel to meet service needs.
• Assign mass transit vehicles and arrange for substitute drivers.
• Prepare daily manifests, transit route information, and distribute paperwork to drivers.
• Assist in vehicle preparation and movement in the yard.
• Implement standard operating procedures.
• Dispatch calls and information to field personnel.
• Maintain dispatch equipment and monitor systems.
• Maintain records, logs, and prepare reports.

Benefits

• Life and Health Insurance: Basic life insurance, optional dental, vision, and short-term disability coverage, health savings account, and flexible spending account.
• Employee Assistance Program (EAP): Access to mental health sessions and counseling.
• Wellness Program: Wellness education, fitness tests, biometric screenings, and health coaching.
• Tuition Assistance Program: Financial support for degree, certifications, continuing education, and books/equipment.
• Vacation Leave: Accrued based on years of service (12 days for 0-5 years, 17 days for 5-15 years, 20 days for 15+ years).
• Sick Leave: Accrued according to Civil Service Commission rules.
• Pregnancy Leave: Treated as temporary physical disability, using sick and annual leave.
• Legal Holidays: New Year's Day, Martin Luther King Jr. Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Day, and employee's birthday.