Communication Center Operator (Full-time, Day, Riverside)

About the Role

We are a health system that believes wellness and sickness are part of a lifelong partnership, where everyone benefits from an expert guide. We work hard, care deeply, and strive to help people uncover their own power to be healthy. This role involves operating communication systems, relaying critical information, and supporting hospital operations to ensure safety and efficiency.

Responsibilities

• Operates ACD telephone system for multiple OhioHealth hospitals using Amtelco, a PC-based console program, and directs callers to the proper area, person, or department (50%).
• Initiates emergency pages and announcements via pocket paging and overhead public address systems (5%).
• Answers emergency Code Phone and contacts medical/support personnel for emergencies, including Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts, and Weather Alerts (20%).
• Answers patient hotlines for Riverside, Grant, Doctors, and Dublin hospitals, dispatches appropriate staff, and handles hospital complaints (20%).
• Maintains daily on-call schedules, updates information for on-call personnel, and calls in on-call staff as requested. Handles after-hours calls for clinical areas such as Hospice and Riverside Family Medicine (10%).
• Rotates on-call shifts for 24-hour night shifts on weekends approximately every 3-4 months (2%).
• Assists with special projects and other duties as requested (3%).
• Monitors security cameras at several OhioHealth facilities to enhance organizational safety (10%).
• Adheres to High Reliability Organization (HRO) standards, focusing on safety, quality, and efficiency in all job duties.

Requirements

• High School diploma or GED (required).
• CPR certification (American Red Cross).
• Must obtain BLS certification with American Heart Association within 6 months of hire (dependent on home location).
• Six months to one year of experience in a high call-volume environment.
• Excellent verbal communication skills and ability to manage multiple assignments simultaneously.

Schedule

• Full-time, 40 scheduled weekly hours.
• Department: Protective Services - Operators.
• Rotating on-call shifts for 24-hour night shifts on weekends (approximately every 3-4 months).