Communication Service Operator, Full Time

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long-distance information and place calls for physicians, personnel, and families; provide patient information. Receive class registration and physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other off-site locations.

Responsibilities

• Answer all incoming calls and connect incoming/outgoing calls
• Page physicians and obtain long-distance information
• Place calls for physicians, personnel, and families
• Provide patient information as needed
• Receive class registration and physician referral calls
• Serve as Dispatcher for Safety and Security, Maintenance Departments, and other off-site locations

Requirements

• High school diploma or equivalent
• Telephone or customer service experience (beneficial)
• Basic computer and keyboarding skills
• Ability to navigate multiple computer software systems simultaneously
• Clear oral and written communication in English
• Knowledge of Microsoft Office

Benefits

• Comprehensive health coverage (medical, dental, and vision through United Healthcare)
• Generous PTO – up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid parental leave
• 401(k) with employer match for team members working 32+ hours per pay period
• Tuition reimbursement – up to $2,000/year for continuing education
• Dependent Care FSA contribution – $100/month for eligible participants
• Paid volunteer time
• Free parking
• Career growth opportunities

Schedule

Full Time, 40 hours/week

Location

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090