Communication Service Operator, Full Time

About the Role

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long-distance information and place calls for physicians, personnel, and families; provide patient information. Receive class registration and physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other off-site locations.

Location: Mercy Hospital Washington, 901 E 5th Street, Washington, MO 63090

Responsibilities

• Answer and direct all incoming calls
• Connect incoming and outgoing calls
• Page physicians as needed
• Obtain long-distance information and place calls for physicians, personnel, and families
• Provide patient information
• Handle class registration and physician referral calls
• Serve as Dispatcher for Safety and Security, Maintenance Departments, and other off-site locations

Requirements

• High school diploma or equivalent
• Telephone or customer service experience beneficial
• Basic computer and keyboarding skills
• Ability to navigate multiple computer software systems simultaneously
• Clear oral and written communication in English
• Knowledge of Microsoft Office

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision through United Healthcare (starting day one)
• Generous PTO: Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave: Supporting you and your growing family
• 401(k) with Employer Match: Invest in your future with confidence
• Tuition Reimbursement: Up to $2,000/year for continuing education
• Dependent Care FSA Contribution: $100/month for eligible participants
• Paid Volunteer Time: Give back to your community while on the clock
• Free Parking: Convenience that saves you time and money
• Career Growth Opportunities: Advance your skills and grow within Mercy

Schedule

Full Time, 40 hours/week