Communication Service Operator, Full Time

Job Description Find your calling at Mercy! Overview Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations. Position Details: Communication Service Operator Mercy Hospital Washington 901 E 5th Street Washington, MO 63090 Schedule: Full Time, 40 hours/week Why You’ll Love Working Here Exceptional Benefits Starting Day One: Comprehensive Health Coverage – Medical, dental, and vision through United HealthcareGenerous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illnessPaid Parental Leave – Supporting you and your growing family401(k) with Employer Match – Invest in your future with confidenceTuition Reimbursement – Up to $2,000/year for continuing educationDependent Care FSA Contribution – $100/month for eligible participantsPaid Volunteer Time – Give back to your community while on the clockFree Parking – Convenience that saves you time and moneyCareer Growth Opportunities – Advance your skills and grow within Mercy Overview Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations. Qualifications Education: High school diploma or equivalent. Experience: Telephone or customer service experience beneficial. Certifications: None. Other: Basic computer and keyboarding skills Must be able to navigate multiple computer software systems simultaneously Ability to communicate clearly in English both orally and written Knowledge of Microsoft Office Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): switchboard, receptionist, customer service, call center