Communications Center Operator

Responsibilities

• Handles incoming and outgoing calls on a multi position console.
• Anounces all codes and enters information into the computer system, for immediate beeper notification of all code teams.
• Maintains hospital codes and alarms, receives and transmits messages and performs code duties.
• Maintains wireless pager systems by maintaining records of pager assignments, distributing and repairing of pagers.
• Programs or swaps beepers for all hospital staff.
• Provides beeper forms and notification to staff when beeper is available.
• Places long distance calls.
• Sets up Teleconference meetings.
• Maintains a current directory of Medical Center telephone numbers of offices and personnel.
• Provides information regarding changes in locations of various hospital units and functions.
• Refers incoming and outgoing calls to the proper locations.
• Follows all department procedures as noted in Department Policy and Procedure manual.

Qualifications/Requirements

• Experience: One year of experience where the primary function of the position was the operation of a complex multiple position switchboard and/or customer service. preferred.
• Education: High school or equivalency diploma.
• Licenses / Certifications: Other: Good knowledge of office procedures, terminology and equipment; ability to understand complex oral and written instructions; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to get along well with others; pleasant speaking voice and clear enunciation; initiative; tact; poise; good judgment; physical condition commensurate with the demands of the position.