Common Purpose Director - House of Sport

About the role

DICK’S House of Sport is seeking a passionate, people-first store leader to oversee store operations in our Durham, NC location.

Responsibilities

• Hires and builds effective hourly and salaried teams by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are adequately represented; recruits and hires the best with key emphasis on experts in key categories; creates a feeling of belongness and strong team morale; establishes common objectives and a shared mindset to ensure alignment and cohesion.
• Partners with the Service and Selling Culture Director to drive the highest level of customer service throughout the store, ensuring our teammates are driving the DICK’S Common Purpose and delivering hassle-free, engaging, athlete-first service.
• Operational responsibilities will include partnering with the events team to set-up and breakdown in-store and Field events to ensure the optimal athlete experience; requires staying closely aligned with community and in-store event activities.
• Directly involved in hiring and interviewing (e.g., completing the last interview), partners with ASM when possible to make the final decision on candidates; stays connected to the current talent gaps and hires appropriately to ensure coverage.
• Shares responsibility of conducting Day 1 Orientation with the Service and Selling Director to formally launch a positive teammate experience with all new hires.
• Builds a people-first culture by consistently connecting with every teammate and building trust; actively listens and dedicates time to their development and career interests, staying invested in their well-being, and seeks to understand any roadblocks (personally and professionally).
• Coaches and develops oneself and others by infusing learning into day-to-day leading; places an equal priority on development and accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates when necessary.
• Uses any possible moment to lead through coaching and development; instead of taking charge, the Service and Selling Director provides in-the-moment coaching by creating space for leaders to identify opportunities within the store or a specific task, allows them to think through actionable solutions.
• Communicates regularly and transparently with teammates at all levels, understanding that honesty and clear communication channels are enablers of overall team success.
• Point of contact for implementing training initiatives, bringing the vision and experience to life. Conduct one on one teammate conversations, assist with facilitating training workshops and conduct role play exercises to ensure all teammate are meeting the needs of the athlete.

Qualifications

• Bachelor's Degree in Business, Management, Communications or related area
• 5-7 years experience including 5+ years of leadership experience, 3+ years of store leadership/general manager experience, 5+ years of retail/hospitality/customer service experience