Commercialization Leader - Smart Services (Remote)

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies puts the planet first. Through our businesses including Trane® and Thermo King®, sustainability is not just how we do business—it is our business. We challenge what's possible for a sustainable world.

About the role

This remote role focuses on commercializing Smart Services offerings and developing a strong sales pipeline to launch and grow new offerings through North America sales channels. You will own the rollout and continuous improvement of Smart Services sales enablement, working with field personnel (General Management, Sales Leadership, Operations Leadership, and Technicians) to ensure they have the training and support needed to effectively sell and execute the offerings profitably.

As the main point of contact for the field, you’ll be responsible for office visits, training, coaching, and ongoing communication to drive consistency and growth across the regions. You will lead the development of training collateral and support the product management and marketing teams to provide input into overall sales strategy development.

Responsibilities

• Commercialize new and existing Smart Services offerings for North America sales channels.
• Provide customer support for sales and fulfillment channels within the Smart Services portfolio (e.g., leadership presentations, strategic sales skills, product & services demonstrations, operations training).
• Practice LEAN principles with regular gap analysis and new solution ideas to continuously improve standard work and best practices that address current field and customer challenges.
• In partnership with the Product Management Team, develop and facilitate virtual and in-person field office training initiatives and launch new development demonstrations of new and existing offerings.
• Provide Product Management with voice of customer and Trane associates regarding required functionality and/or offering configuration.
• Support Sales COE by providing input to strategy, needed escalations to regional leadership, and content for monthly general audience communications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of combined experience in customer success roles required.
• Experience managing and leading teams, directly and indirectly, is preferred.
• HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product preferred.
• Good knowledge of LEAN practices is preferred.
• Ability to effectively communicate with others both written and orally required.
• Ability to travel independently up to 40% of the time required.

Skills

• Self-motivated, high-energy, servant leader with the ability to initiate, lead, and problem-solve in-person and virtually.
• Highly effective team player able to develop and sustain an extraordinary level of team commitment, employee engagement, and ownership.
• Exceptional influencing and leadership skills, ideally with demonstrated experience in an environment resistant to change.
• Strong negotiation and communication skills at all levels of the organization.
• Desire to be held accountable for business results.
• Strong computer skills, including functional knowledge of IT network fundamentals.
• Strong virtual working and time management skills.
• Understands and can articulate all aspects of service business operations with sales, fulfillment, and technical personnel.

Pay

Annual Base Salary Range: $123,721.66 - $173,004.99. This is a salaried position with incentive eligibility. The actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits kick in on day one, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.