Customer Success Leader - Remote

This role supports revenue growth through customer focus, relationship development, and disciplined commercial execution in the Manufacturing & Automotive space. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes, strengthening market execution, customer relationships, and measurable business results within a manufacturing environment.

Location: Remote – US-based candidates only, no visa sponsorship available.

Responsibilities

• Define and execute global customer success strategy and operating model
• Build and develop high-performing teams across customer success functions
• Establish KPIs for customer health and outcomes
• Lead teams providing evidence of energy savings and emissions reductions
• Oversee services maximizing ongoing energy savings and occupant comfort
• Partner with sales for successful customer onboarding and adoption
• Serve as the voice of the customer to improve product and service delivery

Requirements

• Bachelor's degree in engineering or business required
• MBA strongly preferred
• 15+ years of progressive experience in customer success or related functions
• 5+ years of leadership experience building and scaling high-performing teams
• Proven success in B2B SaaS, IoT, energy, or smart building environments
• Strong executive presence with a track record of customer satisfaction
• Experience in energy engineering, building systems, or HVAC preferred

Benefits

• Health insurance and wellness programs starting day one
• Family building benefits including fertility coverage and adoption assistance
• 401K match up to 6% with an additional 2% core contribution
• Generous paid time off including 15 vacation days and 9 paid holidays
• Educational opportunities and tuition assistance available

Pay

$97,407 – $156,200 annually