Head of Customer Success (Remote)

Responsibilities

• Own customer retention and expansion goals while collaborating with sales and marketing
• Drive account growth by maximizing product adoption and customer satisfaction
• Develop and implement a scalable customer success strategy to maximize customer value
• Engage proactively with customers to enhance adoption and reduce churn
• Oversee customer health scoring to identify risks and opportunities for growth
• Mentor and build a top-tier customer success team, promoting career development
• Optimize the customer journey and foster strong advocacy through strategic relationships

Qualifications

• 10+ years of customer success leadership experience managing complex issues
• Proven ability to build and grow high-performing teams
• Exceptional verbal and written communication skills, particularly at the C-level
• Experience handling complex critical incidents and multiple initiatives simultaneously
• Strong analytical skills with a focus on data-driven decision making
• Proven track record of collaborating with global teams

Benefits

• Comprehensive health insurance and wellness programs start on day one
• Fertility coverage and adoption/surrogacy assistance provided
• Up to 15 vacation days, paid holidays, and additional leave options
• 401K matching and educational support including tuition assistance
• A culture that prioritizes work-life balance and employee well-being

Pay

$143,513 – $231,200 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.