Commercialization Leader - Smart Services (Remote)

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About the role

This is a virtual role focused on commercializing Smart Services offerings and developing a strong sales pipeline to launch and grow new offerings through North America sales channels. The Commercialization Leader – Smart Services plays a critical role in sales enablement, partnering with product management and the Sales Center of Excellence (COE). You will own the rollout and continuous improvement of Smart Services sales enablement, ensuring field personnel—including General Management, Sales Leadership, Operations Leadership, and Technicians—have the training and support needed to effectively sell and execute offerings profitably.

As the main point of contact for the field, you’ll conduct office visits, training, coaching, and ongoing communication to drive consistency and growth across regions. You will lead the development of training collateral and collaborate with product management and marketing teams to shape sales strategy. The role emphasizes training sales and operations personnel, driving best practices, gathering field feedback to improve Smart Service products, and accelerating regional maturity in Smart Services using digitally enabled tools.

Responsibilities

• Commercialize new and existing Smart Services offerings for North America sales channels.
• Provide customer support for sales and fulfillment channels within the Smart Services portfolio (e.g., leadership presentations, strategic sales skills, product and services demonstrations, operations training).
• Apply LEAN principles with regular gap analysis and new solution ideas to continuously improve standard work and best practices addressing field and customer challenges.
• Develop and facilitate virtual and in-person field office training initiatives and launch new development demonstrations of offerings in partnership with the Product Management Team.
• Provide Product Management with voice-of-customer and Trane associate feedback regarding required functionality and offering configuration.
• Support the Sales COE by contributing to strategy, escalating needs to regional leadership, and providing content for monthly communications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of combined experience in customer success roles required.
• Experience managing and leading teams, directly and indirectly, is preferred.
• HVAC experience, knowledge of building systems operation, and extensive knowledge of field, service, and product preferred.
• Good knowledge of LEAN practices is preferred.
• Ability to effectively communicate both written and orally required.
• Ability to travel independently up to 40% of the time required.

Skills

• Self-motivated, high-energy servant leader with the ability to initiate, lead, and problem-solve in-person and virtually.
• Highly effective team player able to develop and sustain team commitment, engagement, and ownership.
• Exceptional influencing and leadership skills, ideally in environments resistant to change.
• Strong negotiation and communication skills at all organizational levels.
• Desire to be held accountable for business results.
• Strong computer skills, including functional knowledge of IT network fundamentals.
• Strong virtual working and time management skills.
• Understands and can articulate all aspects of service business operations with sales, fulfillment, and technical personnel.

Pay

Annual Base Salary Range: $123,721.66 – $173,004.99. Compensation is salary-based and incentive-eligible, though not commission-based. The actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits begin on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Note: Benefit offerings may vary based on Collective Bargaining Agreements and local/state regulations. This role is designated as safety-sensitive, which may require additional drug screening.