Commercial Service Manager

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

Principal Duties and Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Monitor and maintain inventory levels of pest / termite control and home services products

Qualifications

• Adept at problem solving and identifying practical solutions
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees
• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

Physical Demands/Environmental Conditions

• Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
• Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
• Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
• Going up and down stairs, ladders, scaffolding, ramps, and poles
• Operating a motor vehicle safely
• Ensuring vehicle and other equipment is maintained and kept clean
• Wearing personal protective equipment, including OSHA-compliant respirators
• Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach
• Tolerating a variety of environmental conditions, including seasonal weather (extreme heat/cold)
• Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
• Travel up to 100% of time within assigned territory(s)

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
• We offer competitive pay and many of our roles offer performance incentives.
• Click here to read more about our Total Rewards Program which includes:
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• We offer a company mindset that prioritizes health, safety, and flexibility.
• We are looking for individuals who want to make a difference where our customers live and work.