Commercial Operations Sr. Manager

Key Responsibilities

• Manage and maintain standard contract template: ensure current business, legal and compliance requirements in collaboration with the structured finance and legal team
• Tailor contracts based on client requirements, including scope of work, service levels and deliverables
• Create and integrate negotiated terms by the sales and legal team to the customer contract
• Ensure contract reviews through the internal approval workflow, facilitating reviews with internal stakeholders, including legal, finance and ELT
• Prepare and customize tailored proposals in collaboration with the sales, engineering, pricing/structure finance and legal teams
• Customize proposals based on customer requirements and project plans, with specific Bloom solutions
• Ensure quality of formatting for customer executive level presentation, including graphics, charts, structured layouts
• Work with the structured finance team to develop pricing structure and payment terms that are aligned to customer requirements and PnL structure
• Ensure proposal is reviewed across all functions and obtain approvals from all stakeholders (legal, engineering, finance)
• Manage Salesforce approval documentation. Get approval from the Bloom ELT before finalization
• Communicate acknowledgement of submission and track customer feedback or clarification
• Facilitate seamless communication and workflow between sales, application engineering, structured finance, and leadership teams
• Manage project timelines, track interdepartmental deliverables, and proactively identify and resolve potential bottlenecks
• Organize and lead cross-functional meetings to ensure alignment on proposal strategies, pricing, and customer engagement approaches
• Continuously review and refine sales operations processes to enhance efficiency and effectiveness
• Develop and implement best practices for proposal creation, RFP response, and cross-functional collaboration
• Act as a subject matter expert on sales operations tools, methodologies, and industry benchmarks

Qualifications

• Experience: 8+ years of experience in sales operations, preferably in energy or technology solutions
• Technical Expertise: Strong knowledge of alternative energy solutions, especially fuel cell technology, microgrids, and renewable integration for behind-the-meter applications and large-scale facilities
• Sales Operations: Proven track record of supporting complex sales cycles and managing cross-functional teams
• Education: Bachelor’s degree in Engineering, Business, Energy Management, or related field; MBA or advanced technical degrees are a plus
• Travel: Frequent domestic or international travel could be required
• Core Competencies: Organizational and project management skills, excellent written and verbal communication skills, analytical & financial acumen, ability to work effectively in a fast-paced, dynamic environment