Sr. Commercial Operations Manager

Position Summary

Work Schedule: Monday - Friday, 8:00am-5:00pm. 100% on-site at Catalent Biologics' Madison, WI facility.

The Role

• Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration
• Apply a Portfolio Management approach to evaluate customer products, providing long-term demand and life cycle analysis
• Act as the customer-facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management
• Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams
• Manage extension and renewal processes for existing commercial supply agreements
• Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence
• Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities
• Support BD team members with strategy and negotiation for proposals as needed
• Partner with Site Operations and Finance to evaluate cost vs. price models and identify improvement opportunities
• Provide customer forecast and demand inputs into Site S&OP processes
• Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios
• Other duties as assigned

Qualifications

• Bachelor's Degree in a relevant science or engineering discipline required; Advanced degree preferred
• 5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, or business development required
• Relevant industry knowledge of drug and biologic development, analytical research and development, project scale-up, product manufacturing, quality, validations, and regulatory required
• Prior direct contract negotiation experience preferred

Benefits

• Defined career path and annual performance review and feedback process
• Diverse, inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• 152 hours of PTO + 8 paid holidays
• Generous 401K match
• Medical, dental and vision benefits
• Tuition Reimbursement