Commercial Operations, Associate Director

About the role

Watchmaker Genomics is seeking a full-time Commercial Operations Associate Director based in Boulder, Colorado (onsite). The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in optimizing commercial operations. This position will lead and mentor a team of sales operations professionals contributing to CRM optimization, analytics, process improvement, and sales enablement.

Responsibilities

• Manage, mentor, and develop a team of direct reports responsible for core commercial operations functions, including CRM management, sales reporting, compensation tracking, quoting and pricing processes, and data integrity.
• Oversee and optimize the Salesforce CRM platform processes, ensuring data integrity, system adoption, and user training.
• Standardize sales reporting, quoting and pricing analytics, and forecasting to deliver actionable insights to sales leadership and commercial teams.
• Ensure simple, actionable, and accurate reporting is in place to track commercial KPIs, in close partnership with Commercial Leadership.
• Administer sales compensation plans, including calculation, tracking, and reporting to ensure alignment with company goals and accurate incentive payouts.
• Manage sales process improvement initiatives, including pipeline management, deal flow optimization, and adherence to best practices across the sales organization.
• Manage the integration of CRM (Salesforce) data with ERP systems to ensure seamless data flow and accurate cross-platform reporting.
• Establish and maintain robust data hygiene processes across CRM and ERP systems, ensuring consistent, accurate, and reliable commercial data management.
• Serve as the primary point of contact for troubleshooting ERP data issues related to sales operations and coordinate with IT to resolve integration discrepancies.
• Design and deliver training programs and tools to enhance the effectiveness and productivity of the commercial organization.
• Collaborate closely with Marketing, Finance, Technical Support, Product Management, and IT teams to align processes, reporting, and strategic initiatives.
• Support strategic planning and budgeting activities by providing accurate sales forecasts, market trend analysis, and customer insights.
• Identify opportunities to leverage technology and automation to streamline operations and improve team productivity.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required; MBA or advanced degree preferred.
• 5-10 years of experience in sales operations or commercial analytics.
• Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training.
• Proven ability to manage complex sales compensation programs.
• Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent.
• Demonstrated track record of process improvement and driving operational efficiencies.
• Salesforce Administrator Certification preferred.

Skills

• Ability to multitask, perform consistently under pressure, and meet deadlines.
• Strong interpersonal and communication skills with the ability to effectively interface across multiple departments.
• Self-motivated, proactive, and capable of independent decision-making.

Benefits

• Flexible Time Off and holidays.
• Employer covers 75% of the base medical plan with buy-up options.
• Employee Assistance Program (EAP).
• Employer-paid dental and vision insurance.
• Employer-paid $25,000 life/AD&D policy.
• Paid parental leave.
• 401(k) retirement plan with a 4% employer match.

Pay

The base compensation for the Commercial Operations Associate Director role starts at $120,000 - $160,000 plus bonus and equity; actual pay will be adjusted based on skills and experience.