Associate Director, Commercial Operations
About the Company
Zydus Therapeutics Inc (ZTI) is a clinical stage, specialty-focused bio-pharmaceutical company dedicated to developing transformative treatments for rare and serious liver diseases. Our lead drug candidate, saroglitazar, is a dual peroxisome proliferator-activated receptor (PPAR) alpha/gamma agonist, currently under investigation for the treatment of Primary Biliary Cholangitis (PBC), a rare, chronic autoimmune liver disease. Saroglitazar has received Fast Track designation, orphan drug designation, and priority review designation from the US Food and Drug Administration (FDA). As a wholly owned subsidiary of Zydus Lifesciences, ZTI leverages a robust pipeline fueled by 1,300 researchers working with cutting-edge technologies to discover new medicines.
Our team is collaborative, innovative, and driven by a shared mission to empower people to live healthier, more fulfilling lives. We offer competitive benefits, services, and support programs to help employees pursue their professional and personal goals.
About the Role
Zydus Therapeutics is building the commercial engine for the anticipated US launch of saroglitazar for the treatment of Primary Biliary Cholangitis (PBC) and exploring additional indications through its clinical trial program. We are seeking a highly motivated and execution-oriented Associate Director, Commercial Operations to lead the design, implementation, and management of commercial operations capabilities. This role will ensure effective execution of the launch strategy and support future commercial growth.
The Associate Director will report to the Executive Director, Data Analytics & Operations, and serve as a key business partner across Sales, Marketing, Market Access, Medical Affairs, Patient Services, Finance, Compliance, and Information Technology. This position requires a strategic thinker with strong operational expertise to build scalable commercial infrastructure in a lean, pre-commercial environment.
Responsibilities
- Commercial Launch Readiness, Operational Planning & Infrastructure
- Own and lead commercial operations planning and execution activities supporting launch readiness for saroglitazar and future product launches.
- Develop, own, and maintain integrated commercial readiness plans, milestones, cross-functional dependencies, and governance processes.
- Partner with cross-functional stakeholders to identify operational requirements, risks, and mitigation strategies.
- Establish key business processes, standard operating procedures, and governance frameworks for commercialization.
- Coordinate launch planning activities across Sales, Marketing, Market Access, Patient Services, and Medical Affairs.
- Sales Operations & Field Force Effectiveness
- Design and manage field force operational processes, tools, and performance measurement frameworks.
- Lead territory design, alignment optimization, customer targeting, and call planning initiatives.
- Develop and manage field reporting solutions, KPI dashboards, and performance analytics.
- Partner with Field Leadership to support deployment planning, resource allocation, and account structure decisions.
- Maintain and optimize business rules, account hierarchies, and territory structures for effective field operations.
- Incentive Compensation & Performance Management
- Own and lead incentive compensation strategy, plan design, and vendor management in partnership with Sales Leadership and Finance.
- Develop performance measurement methodologies aligned with organizational objectives.
- Manage incentive compensation calculations, validations, reporting, and communication processes with vendors.
- Collaborate with Finance and Sales Leadership to ensure incentive plans drive desired commercial behaviors.
- Monitor performance trends and recommend enhancements to incentive compensation effectiveness.
- CRM & Commercial Systems Management
- Serve as business lead for CRM and commercial technology platforms, including Veeva CRM and SalesForce omnichannel.
- Oversee user requirements, system enhancements, testing, training, and deployment activities.
- Ensure CRM data integrity, adoption, and alignment with commercial business objectives.
- Partner with IT and external vendors to optimize commercial technology capabilities.
- Support omnichannel engagement and customer interaction tracking initiatives.
- Data Analytics & Business Insights Partnership
- Collaborate with Data Analytics and Insights teams to define business requirements for reporting and analytics.
- Translate business needs into actionable operational metrics, dashboards, and reporting solutions.
- Support business reviews through development and presentation of commercial performance insights.
- Monitor sales force effectiveness metrics and recommend actions to improve execution.
- Partner with forecasting, market access, and marketing teams to support strategic decision-making.
- Vendor & Project Management
- Manage and leverage commercial operations vendors, consultants, and outsourced partners (e.g., systems integrators, agencies).
- Lead implementation of critical commercial systems, processes, and operational initiatives.
- Ensure project deliverables, timelines, budgets, and performance objectives are achieved.
- Support vendor selection, contracting, governance, and ongoing performance management.
- Coordinate multiple concurrent projects while maintaining high levels of quality and stakeholder satisfaction.
- Cross-Functional Collaboration
- Serve as a trusted operational advisor to Business Leadership and cross-functional stakeholders.
- Foster collaboration across Business Insights & Operations, Sales, Marketing, Market Access, Medical Affairs, Finance, Compliance, and IT.
- Support annual planning processes, launch readiness reviews, and executive leadership updates.
- Drive continuous improvement initiatives to enhance operational effectiveness and organizational agility.
- Represent Commercial Operations in governance meetings and strategic planning forums.
Pay
$225,000 - $240,000