Associate Director, Commercial Operations

Responsibilities

• Serve as the primary day-to-day point of contact for key partners across our pharmacy, distribution and commercial - managing relationships, resolving issues, and ensuring alignment on product availability and commercial priorities.
• Drive demand growth through proactive engagement with clinic networks, HCP’s, pharmacy and distribution partners - in-person, virtual, and at industry events.
• Identify and support new market and channel opportunities in partnership with the COO, including expansion into new geographies or distribution channels.
• Ensure accurate internal communication of commercial activity, partner commitments, and field intelligence to support supply and operations planning.
• Support contracting, pricing, and reimbursement discussions with distribution and pharmacy partners in alignment with commercial strategy.
• Own commercial demand and supply planning - translating demand forecasts into executable supply and inventory plans in partnership with the COO and manufacturing partners.
• Manage CMO’s and manufacturer relationships to ensure on-time delivery, resolve deviations or delays, and maintain supply continuity.
• Develop and maintain manufacturing and supply schedules aligned with commercial demand and launch forecasts for both API and finished product.
• Support launch readiness and post-launch operations planning to drive scale-up and geographic expansion.
• Monitor and report on distribution partner performance, flagging trends or risks to the COO.
• Track and report key commercial supply and demand KPIs (e.g., service levels, fill rates, forecast accuracy, inventory turns).
• Support corporate communications as needed for product updates, milestone announcements, or supply-related messaging, partnering with external comms/PR resources.

Qualifications

• Bachelor’s degree in a related field (advanced degree a plus).
• 6 – 9 years of experience in commercial operations, supply chain, or distribution within biotech, pharmaceutical, or life sciences - pharma/biotech industry experience required.
• Direct experience managing customer and commercial partner relationships in a client-facing capacity - pharmacy, specialty distributor, or fertility/specialty pharma experience is a strong plus.
• Proven ability to manage timelines, coordinate cross-functional teams, and oversee multiple projects.
• Strong Excel skills required - experience building and maintaining demand forecasts, inventory models, or sales tracking tools.
• Experience with Salesforce or CRM a plus.
• Strong problem-solving skills and a proactive, collaborative, hands-on working style.
• Excellent communication, organizational, and time management skills.
• Comfort operating in a fast-paced, resource-constrained startup environment.
• Proficiency in project management software.
• Interest or background in women's health will be a plus in understanding the products and industry nuances.