Associate Director of Commercial Operations

About the role

The Associate Director of Commercial Operations will report to the Senior Director, Business Operations and will be responsible for managing the day-to-day operations of delivery and communication of all US field operations and administration. Working with commercial operations team and key personnel including, the broader Commercial team leaders.

Responsibilities

• Collaborate with IT to manage cloud technology and reporting platforms to support analytics and reporting needs, including executive and leadership dashboards, launch and KPI reporting.
• Own and optimize CRM systems (e.g., Veeva) tailored to Vera workflows, including high valued customers, referral networks, and long sales cycles.
• Ensure accurate tracking of HCP engagement, account activity, and all other field promotional effort.
• Analyze field activity and territory performance with sensitivity to qualitative insights and traditional/non-traditional KPIs.
• Support specialty field teams (e.g., sales, regional marketing directors, field reimbursement managers and field medical) with inquiry resolution, analytics and training.
• Partner with Training and HR to support onboarding and continuous enablement for field teams.
• Design and manage highly focused territory alignments based on high valued customers, referral pathways, and regional patient density.
• Maintain targeting lists that reflect evolving diagnostic expansion, and new account discovery.
• Support incentive compensation plans designed for rare disease dynamics (e.g., milestone based goals, team-based components).
• Administer compensation calculations and payouts with a focus on accuracy, transparency, and compliance.
• Partner with Sales Leadership to set realistic goals aligned to Vera’s goals.
• Work closely with Commercial Operations team members, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting.
• Collaborate with Legal and Compliance to ensure adherence to healthcare and rare disease regulatory standards.

Qualifications

• Bachelor’s degree in Business, Life Sciences, or related field.
• 8+ years of Sales Operations or Commercial Operations experience in biotech, pharma, or rare disease environments.
• Hands-on experience with CRM platforms (Salesforce preferred).
• Strong analytical and reporting skills; advanced Excel and BI tools experience.
• Experience supporting specialty or small field sales teams.

Benefits

• medical, dental, and vision insurance
• 401k match
• flexible time off
• a number