Associate Director, Commercial Ops

Responsibilities

• Serve as the business owner for the MDM process within the CDW for HCPs, HCOs, GPOs and other customer types, ensuring a single source of truth across downstream systems and processes.
• Partner with cross-functional stakeholders (Sales, Marketing, Market Access, IT, Finance and Compliance) and external partners to maintain data quality and integrity across various data sources and the overall CDW framework.
• Address data inquiries and ad hoc requests from field teams, commercial leadership and business partners.
• Monitor data pipelines, troubleshoot integration issues, and coordinate with internal and external teams to resolve discrepancies.
• Oversee Power BI dashboards (national and subnational), including business rule definition, UAT, training, rollout, ongoing maintenance and enhancements.
• Manage internal data sources such as rosters, alignments and target lists, serving as the primary liaison for vendors using these files.
• Proactively identify and refine business requirements to enhance analytics capabilities.
• Evaluate new data sources, oversee their ingestion into the CDW and use in ad hoc analytics and syndicated reporting.
• Oversee data stewardship activities and provide guidance on business rules.
• Develop and maintain SOPs, user guides and training documentation.
• Manage and optimize the integration between the CDW and Veeva CRM, ensuring timely and accurate data flow.
• Identify opportunities to enhance system functionality, streamline workflows, and improve data governance.
• Play a key role in support of leveraging AI capabilities to improve overall business efficiency and effectiveness.
• Partner closely with Commercial Operations leadership to assess opportunities to bring new data sources in-house in support of current and future portfolio assets.
• Bring an operational efficiency mindset to the role and develop new business processes that increase efficiency and effectiveness within the commercial organization.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5+ years of experience in Commercial Operations, Business Analysis or Data Management experience, including at least 2 years of experience focused on Data Warehousing, MDM and Reporting.
• Pharmaceutical industry experience and expertise in MDM required.
• Experience with pharmaceutical reference and sales data (867, SP, IQVIA, Symphony, claims) is required.