Commercial Loan Servicer I

Job Summary

The Commercial Loan Servicer I is an entry-level role responsible for supporting the daily servicing of the Commercial Loan portfolio. This position ensures member service is consistently delivered at a high standard while performing routine loan servicing functions accurately and efficiently.

Essential Job Functions

• Perform CIF maintenance and borrower record updates to ensure accurate member data.
• Request cashier’s checks to support loan servicing activities.
• Process collateral releases through Wolter’s Kluwer, ensuring accurate tracking of loan collateral.
• Add and remove delinquent property tax flags and update records accordingly.
• Complete demographic change requests for Commercial loans in a timely and accurate manner.
• Process construction and non-construction draws, ensuring compliance with loan terms.
• Post force-placed insurance fees and coordinate with internal systems for accuracy.
• Generate payoff letters, post payoffs, and complete all required post-payoff steps.
• Review and complete assigned daily, weekly, and monthly reports as directed by leadership.
• Process commercial loan risk rating changes and maintain proper documentation.
• Cancel tax service contracts in Tax Q when loans are paid in full or released.
• Prepare verification of mortgage/debt requests in accordance with member needs.
• Respond to servicing requests received through Temenos.
• Collect and distribute department mail daily to ensure timely processing of items.
• Answer member and internal calls through Ring Central, providing professional and accurate service.
• Demonstrate strong communication, problem-solving, and teamwork skills to effectively collaborate with team members and provide excellent service to members.
• Perform other duties as assigned in support of business needs.

Role Progression & Performance Expectations

• Follow established processes and procedures with accuracy and consistency.
• Demonstrate foundational knowledge of servicing systems, policies, and workflows.
• Manage assigned tasks with guidance from leadership and peers.
• Communicate clearly and professionally; ask questions to ensure understanding.
• Take ownership of individual tasks and complete assigned follow-ups on time.
• Seek learning opportunities and build foundational servicing skills.

Requirements

• Minimum Education and Experience: High school diploma or GED with a minimum of 6 months of experience in banking, finance, or a related field.
• Knowledge, Skills, and Abilities: Strong written and verbal communication skills with the ability to interact professionally with members and team members. Proven problem-solving and organizational skills with the ability to manage multiple priorities in a deadline-driven environment. Ability to work independently and as part of a team while maintaining accuracy and attention to detail. Proficiency with computer systems and the ability to learn and navigate core processing systems such as Jack Henry/Silverlake.
• Preferred Qualifications: Previous experience with JHA, Sageworks, LaserPro, and Wolters Kluwer. Demonstrated knowledge of basic loan operations, account maintenance, and servicing activities. Familiarity with construction lending and/or commercial loan servicing. College degree in business, finance, or a related field, or equivalent financial industry certification.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel or crouch.
• Frequently required to sit and use hands to operate a computer keyboard.
• Occasionally lift and/or move up to 25 pounds.
• Vision requirements include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Must be able to travel independently to department and branch locations.

Salary Description

$24/hr