Commercial Loan Servicer - System Support

About the role

FICS is searching for an enthusiastic commercial loan servicing software system support team member to join in supporting its customers. The System Support team member will provide high-quality commercial mortgage loan servicing software system support and consulting, helping to streamline the commercial mortgage process for clients.

Responsibilities

• Communicate with customers via phone calls and email in a fast-paced environment
• Train FICS customers to use the FICS software
• Perform FICS product webinars
• Be the first in line in the collaborative process of testing the FICS software for quality assurance

Requirements

• 1-2 years of experience in the commercial mortgage loan servicing industry
• A solid understanding of commercial mortgage loan servicing
• Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus
• Exceptional verbal and written communication skills are a must
• Excellent interpersonal and presentation skills, as well as an eagerness to learn
• Natural problem-solving skills
• Ability to travel across the U.S., when needed

Benefits

FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 40 years and counting. Learn more about being an FICS team member and view some highlighted benefits and perks at www.FICS.com/about-us-employment.