COMMERCIAL LOAN ADMIN ASSIST - LOAN PROCESSING

Essential Duties, Responsibilities, Skills

• Reviews and prepares loan packages and documentation following underwriting guidelines and policies.
• Prepares loan documents to protect the bank's security position, including promissory notes, sworn statements, security agreements, addenda, and mortgages.
• Type letters, memos, and reports for loan officers.
• Screens incoming telephone calls, responds to routine correspondence, and writes letters for loan officers.
• May be required to meet with customers and close small business loans.
• Complies and prepares month-end and quarter-end reports for review at the monthly Board of Directors meetings.
• Orders third-party loan documentation such as title commitments, title searches, real estate valuations, and insurance with proper coverage as requested for loan officers.
• Collections pending loan documentation and assists loan officers with the delivery of documents.
• Prepares and sends notices on denied credit applications.
• Advances commercial credit lines and floor plan lines of credit.
• Aids customers with problems, billing, accounts, or loans.
• Assists with cross-training and assisting others in the Commercial Loan and Credit Departments.

Qualification Requirements

• High School Diploma or Equivalent.
• Basic computer experience including Windows, Microsoft Word, and Excel.
• Proficient typing skills.
• Ability to interpret customer needs and effectively resolve problems to ensure complete satisfaction.
• Basic math skills including the ability to calculate fractions, decimals, and percentages.
• Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations.
• Excellent customer service skills.
• Interpersonal skills to deal with internal and external customers in a positive, "Quality Customer Service" manner.
• An open, willing-to-assist approach to work and the ability to work beyond normal job duties as required.
• Interpersonal and problem-solving skills.
• The ability to handle highly confidential information professionally.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl.
• Frequently lifts and/or moves up to 15 pounds; occasionally lifts and/or moves up to 25 pounds.
• Specific vision abilities required include close vision, distance, color vision, depth perception, and ability to adjust focus.

Reasoning Ability

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.