Loan Servicer

About the role

The Commercial Loan Servicer is responsible for the day-to-day administration and maintenance of a portfolio of commercial loan accounts. This role ensures accurate loan setup, payment processing, and ongoing servicing in compliance with internal policies, regulatory requirements, and loan agreements. The Commercial Loan Servicer partners closely with Client Managers, Portfolio Management, and other internal stakeholders to support loan closings, handle client inquiries, and resolve servicing issues.

Responsibilities

• Receive and process customer loan advance requests.
• Receive and process customer pay-down requests.
• Receive and process all transactions related to Specialty Finance Group.
• Receive and process incoming Fed Wires and process accordingly.
• Process Warrant fee transactions in loan servicing system and file documents.
• Update customer information, such as address, banker, branch, etc., in loan servicing system.
• Perform Two-touch (approval) transactions in loan servicing system when needed.
• Process Daily Wire Settlement at the end of business day.
• Process GTM (Global Treasury Management) and TF (Trade Finance) requests. Includes the increase/decrease of Ancillary Services as well as the Boarding of new requests and closings of existing facilities in the loan system.
• Aid customers and client service reps with requests for additional copies of loan invoices.
• Complete report for loans to be added/removed to the online banking system (BeB).
• Review loan agreement to board Libor and/or Fixed Rate loan into ACBS.
• Aid Senior Commercial Loan Servicer with Syndication loans as needed. This includes paying/collecting principal and interest payments as well as sending/receiving the proper notification with the corresponding Banks.
• Aid Senior Commercial Loan Servicer with Insurance Monitoring, Reports, System Input, Notifications and Customer Service.
• Service Customer and Insurance Company requests - respond to emails both internal and external.
• Gather information to request appropriate Insurance documentation to comply with Bank standards.
• Collaborate with team members to continuously improve processes and procedures, to meet team goals and objectives.
• Meet job expectations regarding attendance and punctuality, as determined by manager.
• Perform other duties and projects as assigned.

Requirements

• 2 years of work experience in banking with an emphasis in the loan and credit administration departments.
• Ability to manage multiple tasks/projects and deadlines simultaneously in a fast-paced, high production, professional environment.
• Ability to work independently and utilize critical thinking skills.
• Discretion and judgment to identify when to escalate issues to the appropriate levels within the organization.
• Excellent verbal and written communication skills.
• Able to read, comprehend, and retain knowledge concerning Loan Operations procedures.
• Fluency with MSOffice software applications (including, but not limited to Word, Excel, and PowerPoint).

Qualifications

• Preferred: Knowledge of Fidelity – ACBS loan system.
• Knowledge of bank policies and regulatory requirements.
• High School diploma or equivalent required.