Commercial Lines Practice Leader

This role is a critical leader for HUB Southwest and key to the company’s ongoing success in sales, customer service, and marketing. The Commercial Lines Practice Leader reports directly to the Regional President and is a member of the Southwest Executive Leadership Team.

Responsibilities

• Provide strategic leadership for new business and client service, including a vision and growth plan to ensure profitability and expand capabilities in small, mid-market, and specialty/complex commercial lines offerings.
• Foster cross-selling synergy with Employee Benefits, Personal Lines, and RPW practices.
• Establish a positive culture that maximizes employee strengths and integrates P&C team members across sales, account service, claims, risk management, and compliance.
• Drive consistent, long-term, profitable client relationships and support prospective relationship development, including serving as an Executive Sponsor for key accounts.
• Collaborate with the CMO to manage insurance carrier access, develop market relationships, and identify new products/services for clients and prospects.
• Maintain knowledge of commercial lines carriers’ product and service differentiations.
• Engage corporate resources (sales/marketing, IT, accounting/finance, HR, facilities) to support departmental needs.
• Work with the regional executive team to identify potential agency acquisitions.
• Support the development and management of the department budget and expenses per corporate guidelines.
• Influence and support the annual operating plan and initiatives.
• Strategize with Sales Leaders and Operations Managers to retain business year over year, enhancing value proposition, stewardship, and account management services.
• Develop internal resources/experts to assist producers in closing business.
• Support sales leadership and operations leaders in recruiting and hiring new producers and key Account Executives.
• Exercise expense control to maximize revenues and net operating income in compliance with corporate guidelines.
• Ensure continuous development of products and service offerings aligned with market segment needs.
• Assist in developing sales and marketing strategies and communications to optimize HUB’s market position.
• Champion HUB’s internal and external brand and positioning in the marketplace.
• Represent HUB positively and proactively at meetings, seminars, trade shows, networking events, and community boards/committees.

Requirements

• At least 15 years of commercial lines insurance experience, with the majority within an agency, brokerage, or consulting firm.
• Demonstrated track record as a Managing Producer, Client Service/Account Executive, or Team Leader in developing a consultative sales platform.
• Specialty lines experience is a plus.
• Hands-on management style with a focus on mentoring and direct staff management; willingness to continue generating new business.
• Ability to institute effective employee development procedures, including training, processes, E&O avoidance, continuing education, recruiting, hiring, and disciplinary actions.
• Understanding of ways to distinguish insurance brokerages through customer service, technology, product offerings, association marketing, client communication, and alternative funding programs.
• Willingness to partner with other business lines to maximize regional profitability.
• Proven progressive sales track record in driving new business results.
• Consultative, positive, and resourceful approach to dealing with prospects, clients, and associates.
• Strong visibility within local and national insurance communities.
• Highly developed organization and time management skills.
• Willingness to travel up to 50% across the region.
• Excellent listening, written, and verbal communication skills.
• Strong self-motivation and ability to lead/motivate others.
• Influential and persuasive, with the ability to partner across HUB and work well with segment and channel leaders.
• Bachelor’s degree (4-year) required.

Direct Reports

• Commercial Lines Service Leaders in NM and AZ
• Claims Leader
• Surety Service Leader