Commercial Lines Team Leader

About the role

Responsible for managing the operational activities of the unit/department in order to ensure consistent standards of service and professionalism. Required to perform essential functions and meet service standards, Best Practices, and Risk Management Quality Control standards developed by USI. Individual in this position may also have responsibilities handling a book of business and adhere to Account Manager Position description, as well.

Responsibilities

• Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
• Expertise in understanding the USI ONE Advantage; Stewardship process and deliverables identified via the OMNI engine.
• Contribute information and ideas during strategy meetings.
• Respond to client requests for information, documents, and general insurance inquiries.
• Handle all aspects of Commercial Lines Property & Casualty Insurance.
• Occasional outside service visits, to the client, may be required.
• Maintain quality control of renewal expirations, avoid any lapse in coverage.
• Ensure team members are addressing renewals in a timely manner.
• Monitor adherence to service standards through Key Performance Ind