Commercial Assistant Compliance Manager

Job Overview

The Assistant Compliance Manager ("ACM") assists the lead compliance manager in overseeing a portfolio of Commercial Property Owner Association “CPOA” accounts to ensure business is executed in a timely and accurate manner in accordance with the Association governing documents, FirstService Residential policies and procedures, and other applicable regulations.

Responsibilities

• Acquires and maintains current knowledge of state regulatory agency statutes and each Association’s documents, policies, and procedures.
• Assist in oversight of tracking and responding to owner’s inquiries.
• Maintains owner relation program and regular positive communication with each owner.
• Performs weekly scheduled property inspections throughout the Associations.
• Prepares formal reports through Association CRM system as follow up to property inspection.
• Regularly follows up with owners to ensure outstanding compliance matters are handled in a prompt manner.
• Follows up inspections to ensure corrections are up to Association development standards.
• Affords assistance in coordination of insurance requirements for properties and associated vendors.
• Affords assistance in the preparation and distribution of owner’s manuals, emergency procedures, and other necessary formalized communication.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of owner concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the management team, Association members and vendors.
• Affords assistance in supervising and overseeing projects performed by vendors.
• Affords assistance in performing inspections of common area facilities, such as parks and channels, to ensure they are maintained as intended.
• Fulfills safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Skills & Qualifications

• High School Degree or equivalency required.
• Associate’s degree in Business Administration, Hospitality Management, or related field would be a plus.
• Must possess strong administrative background; prior administrative experience supporting a team or portfolio is highly desired.
• 3-5 years of related work experience including contract administration and vendor management.
• Strong working knowledge of customer service principles and practices.
• Excellent interpersonal, office management and communication skills.
• Self-starter with the ability to prioritize work and manage time effectively.
• Strong written and verbal communication skills.
• Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolutions.
• Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude.
• Customer service experience, preferred.
• Ability to prioritize work and manage time effectively.
• Individual must be organized.
• Must be able to deal with conflict and work well under pressure.
• Working proficiency and working knowledge of Microsoft Office applications.
• Experience with Salesforce or Dropbox preferred but not required.

What We Offer

• Full comprehensive benefits to include your choice of medical, dental, and vision plans.
• Paid holidays and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.
• Legal services, free emotional wellbeing and daily life assistance support, health savings account, flexible spending account, & monthly cell phone reimbursement, up to a certain dollar amount.

Compensation

$26 - $27 / hour

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.