Commercial Accounts Receivable Specialist

About the Role

At Orkin, we don't just protect homes and businesses—we build lasting relationships with our customers through exceptional service and financial stewardship. As a Commercial Accounts Receivable Specialist, you will play a key role in protecting the company's financial health by managing customer accounts, driving collections performance, resolving billing issues, and partnering with internal teams to deliver outstanding customer experiences. This position is ideal for a driven professional who enjoys problem-solving, analyzing account activity, building client relationships, and contributing to a high-performing team. If you thrive in a fast-paced environment where your work directly impacts company cash flow and customer satisfaction, we'd like to hear from you.

Responsibilities

We are seeking an energetic and customer-focused Collections Specialist to support our team. As a Commercial Accounts Receivable Specialist, you will be responsible for managing a portfolio of commercial customer accounts and ensuring timely collection of outstanding balances. Key responsibilities include:

• Manage a designated portfolio of commercial accounts receivable.
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels.
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies.
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Document all collection activities, customer communications, and resolutions within company systems.
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment.
• Monitor customer payment trends and identify high-risk accounts requiring escalation.
• Support month-end and year-end accounts receivable processes.
• Ensure compliance with company policies, internal controls, and collection procedures.
• Meet or exceed collection goals and portfolio performance metrics.
• Identify opportunities to improve collection processes and customer payment behaviors.
• Maintain a high level of professionalism and customer service in all interactions.

Qualifications

Required Qualifications

• High school diploma or equivalent required.
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles.
• Strong understanding of accounts receivable processes and collection practices.
• Excellent verbal and written communication skills.
• Ability to build professional relationships with internal and external customers.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze account activity and troubleshoot payment issues independently.

What Success Looks Like

Successful candidates will demonstrate:

• Strong ownership of their accounts and results.
• Consistent achievement of collection and aging reduction goals.
• Excellent customer service while maintaining collection effectiveness.
• Sound decision-making and problem-solving skills.
• Attention to detail and commitment to accuracy.
• Ability to collaborate effectively across departments.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Paid training and continuous learning
• Employee assistance programs
• Volunteer and community engagement opportunities
• A stable, recession-resistant industry
• Voted Top Workplaces 6 years in a row by The Atlanta Journal-Constitution!