Collections Specialist (Multiple Openings)

About the role

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is hiring for Collection Specialists in Kennesaw, GA!

Responsibilities

• Manage daily collection efforts for a portfolio of customer accounts.
• Prioritize the portfolio to maximize collection benefits.
• Liaison with internal stakeholders and effectively communicate to support collection goals while ensuring best-in-class customer service.
• Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed.
• Address and investigate customer account errors and discrepancies, including issues related to billing and pricing.
• Meticulously document all communications and follow-up efforts related to collection activities.
• Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts.

Requirements

• A high school diploma or equivalent.
• Ability to problem-solve and quickly research solutions.
• Excellent organizational skills in time management and resource allocation.
• Ability to manage multiple priorities.
• Strong communication skills and attention to detail.

Qualifications

• A proven track record of success in prior collection roles and owning an AR portfolio.
• Commercial collection experience.
• Experience with SAP and/or ERP systems.
• Basic Excel experience.
• Bilingual (Spanish) preferred.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Equal Employment Opportunity

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.