Collections Specialist

Job Description

In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables in order to maximize revenue management for the client.

Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain a detailed understanding of customer contracts and how they impact the collections process
• Maintain accurate and up to date customer account documentation.
• Proactively escalate to internal support partners and Sr Management as appropriate.
• Identify, and communicate process improvement opportunities to Manager as appropriate.

Qualifications Required

• 2+ years in commercial collections.
• Strong analytical/problem solving skills.
• Excellent communication skills (written and oral).
• Superior customer service skills.
• Good Administrative skills.
• Strong attention to detail and goal oriented.
• Able to prioritize and manage multiple responsibilities.
• Contract Analysis.
• Knowledge of collection techniques (i.e., skip tracing).
• Strong Microsoft Excel skills.
• High School Degree or equivalent.
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

Preferred

• Direct experience with SAP.
• Working knowledge of Microsoft Office.
• Experience working in a shared service center.
• Bachelor's Degree in Finance / Accounting / Economics.