Collections Specialist

Position Summary

The Collections Specialist role is responsible for setting up monthly schedules for reviewing open claims for client responsibility. This position will be responsible for contacting individuals to collect outstanding debts. Your primary goal will be to recover payments and maintain positive relationships with clients.

Essential Duties And Responsibilities

• Process and manage client claims
• Negotiate and collect when payments or installments are due
• Absorb and collect payments from clients for processing
• Absorb and collect payments from clients for processing
• Assist clients with terms for repayment structures
• Maintain accurate and up-to-date records of all collection activities
• Collaborate with internal teams to resolve billing issues and disputes
• Conduct account analysis to identify delinquent accounts and develop strategies for recovery
• Perform account reconciliation to ensure accuracy of debt balances
• Stay updated on industry regulations and best practices related to collections
• Contact individuals to collect outstanding debts
• Negotiate payment plans and settlements
• Utilize various communication channels, including phone calls, emails, and letters, to reach debtors
• Work with clients in person and with family members in person and/or by phone
• Work with the Admissions and Clinical departments to ensure that accurate information is being provided to the client
• Explain insurance benefits to clients
• Upon discharge, provide financial counseling, set up payment plans for any money owed, and continue to follow up/collect until PIF
• Work with the Controller in performing audits of CollaborateMD, KIPU and various billing reports
• Works with clients in person and with family members in person and/or by phone
• Works with the Admissions and Clinical departments to ensure that accurate information is being provided to the client
• Explain insurance benefits to clients
• Upon discharge, provide financial counseling, set up payment plans for any money owed, and continue to follow up/collect until PIF
• Work with the Admissions and Clinical departments to ensure that accurate information is being provided to the client
• Explain insurance benefits to clients
• Upon discharge, provide financial counseling, set up payment plans for any money owed, and continue to follow up/collect until PIF

Benefits

• Health Insurance
• Dental
• Vision
• 401- K
• Life Insurance
• Disability
• Critical Illness
• Hospital Indemnity/Accident plan
• Legal plan
• Employer Paid Benefits
• EAP
• $10,000 life insurance
• $10,000 Short term Disability

Qualifications

• High school diploma or GED
• Associates degree preferred
• At least 2 years of experience working in medical billing and collections in a clinical setting
• Strong understanding of calculations and medical terminology
• Able to work under pressure, manage time wisely and have excellent organizational skills