Collections Specialist - $20/hr + Monthly Incentive

About the role

Join Sallie Mae to become a champion for all students. We're on a mission to empower students to start smart, learn big, and prepare for life after school.

Responsibilities

• Make and receive customer calls to address overdue accounts and discuss repayment options.
• Provide exceptional service while encouraging customers to make payments on their past due accounts.
• Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills

• Demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations, and productivity targets individually and in a team environment.
• Show strong interpersonal, communication, and listening skills.
• Build meaningful relationships with customers by offering repayment programs and gathering information about their financial situations.
• Display excellent negotiating, probing, influencing, and resourcefulness skills.

Pay

This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance.

Schedule

The first 90 days of employment require working in the office with a schedule of 8 a.m. – 5 p.m. Monday through Friday. Shifts are based on performance rankings and can be selected through a bid process. Available schedules include: 8am-5pm, 10am-7pm, and 12pm-9pm. Evening shifts receive a 15% shift differential on their hourly rate. You will work the same schedule Monday through Friday.

Professionalism

Serve as the welcoming and friendly voice for our customers. Bring enthusiasm and a positive attitude to every interaction. Possess basic computer skills and experience with the Microsoft Office Suite. Be flexible to work some Saturdays.

Education & Experience

Experience in customer service and/or collections-related roles. A high school diploma or equivalent, with some college coursework in business-related fields preferred.

Benefits

Our benefits package includes:

• Competitive base salary and bonus incentives.
• Generous paid time off, floating holidays, and 12 federal holidays observed.
• Support for financial wellbeing and retirement through a 401(k) with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer-paid short-term/long-term disability and basic life insurance.
• Flexible hybrid working arrangements, paid parental leave, and adoption reimbursement programs.
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidies (for locations outside Delaware).
• Confidential counseling support (EAP), health advocacy services, and wellness programs with financial incentives.
• Tuition reimbursement and family scholarship programs.
• Career development and training opportunities.

Equal Opportunity Employer

Sallie Mae is committed to providing equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status, or any other characteristic protected by federal, state, or local law.