Collections Specialist opportunity!

About the role

We are seeking multiple B2B Collections Specialists to join a growing team in the Blue Ash area. This role focuses on managing outstanding accounts, resolving billing issues, and reducing accounts receivable delinquency while maintaining strong customer relationships.

Key Responsibilities

• Review open accounts and prioritize collection efforts
• Conduct professional collection calls and send follow-up emails
• Provide customers with invoice copies and account details as needed
• Investigate and resolve billing discrepancies and past-due accounts
• Identify root causes of account issues and escalate when appropriate
• Partner with internal teams to reduce aging balances and improve cash flow
• Utilize customer aging reports to drive collection strategy

Qualifications

• Minimum of 1+ year of B2B collections experience (multi-site experience preferred)
• Strong professionalism and communication skills, especially over the phone
• Experience working with customer portals, SharePoint, and Excel
• Solid understanding of basic accounting and financial principles
• High attention to detail with strong problem-solving skills
• Able to manage multiple priorities and meet deadlines in a fast-paced environment
• Team-oriented with strong interpersonal skills

Preferred Experience

• Exposure to D365 (Dynamics 365) or similar ERP systems
• Experience in high-volume collections environments

Additional Details

Background check required
Opportunity for long-term growth and potential full-time conversion
Immediate start preferred